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Customer
Care
Department M-F 9am to 5pm E.S.T.
Call 1-800-489-8165
approved airlines & helpfull linksTry our FAQ search! Type the word or phrase your looking for or maybe the table of contents will help find you answer - CLICK HERE FOR THE TABLE OF CONTENTS.
How do I know which machine is best for me?It depends on your liter flow and your overall need for continuous oxygen. The Eclipse will provide someone with a continuous flow during sleep and when needed on exertion while the Inogen will only give you a continuous flow if it detects the patient is not breathing. The Homefill system is an option for patients who will be more stationary and perhaps longer term away from home. The Inogen and Eclipse can still be used for longer periods of time but the Homefill has very small 4.5 pound tanks and over a period of time this can make a difference in mobility to the patient....and of course, those tanks can be refilled and used over and over again while the patient can also use the concentrator for sleeping or resting within the home. Click here for a comparison. Back to TopWhere can I find the online rental form?Go to the Contact/Order Form page and select that option. Back to TopHow do I know if my airline approves of the machine I am renting?You may use the links below to find out which Airline approves the unit you are wanting to rent. If you are choosing: Back to TopThe first step is to determine which airline you will be flying and then make a choice of the unit which is approved for that respective airline - or - choose which portable concentrator will best suite your needs then choose an airline that accepts that respective unit. If you still can't decide, just call customer care. You may click here to get product comparisons. You may click here to get approved airlines for each unit. Back to TopI am not very good at new things. How hard is it to operate one of these?All three of the machines are relatively easy to operate. For the portable concentrators, all you need to know is how to plug the unit in to charge and how to turn it on and off. You also need to make sure you know how long you will require battery life during a given time period such as a flight. Upon your reservation, we can assist you with batteries and how many you might need. Each unit comes with a "how to start up guide" and we are always available 24 hours a day for technical response and support. If you are having trouble or would like to see our technical support page and/or user manuals click here and scroll to your product. Back to TopHow do I get the machine and how do I get it back to you?Upon your reservation, we will determine the date you need to receive the unit and make sure you receive it in plenty of time. Then the unit is shipped to you 1-2 days prior to your departure or need and when you are finished with it, you simply put it back in the same box and use the prepaid call tag to send it back. Back to TopWhat Liter flow do the machines go up to?All of the machines are a little different and this is one of the facts you need to get before making a decision on which one is best for you. This is a prime example of why Vienna Medical offers three different units. Please click here, then select each unit individually to see product specifications on each. Back to TopWhat documents or paper work will my airline require?You need to communicate with your airline as they all have their own set of rules and regulations. Most of them have online instructions and requirements. Please use our airline links to find this information. Back to TopWhat happens if my machine malfunctions when I am on my trip?To begin with, most malfunctions are easily fixed. It is usually the machine trying to tell you something. However, there are times when machines have their own agenda. For this we have worked very hard to create a backup situation for you. First, you would call our customer care department who would run through a trouble shooting process. Second, If this does not work or we can't determine the problem, we also belong to a nationwide respiratory network of providers that can quickly provide you with backup oxygen. Third, all transport carriers have emergency oxygen on board if you have a malfunction during the transport. This can be used until we can provide the troubleshooting or the backup. For reference you may look at our technical support page. Back to TopCan I sleep with my machine?Yes you can, but you do need to speak with your physician prior to rental to determine your nocturnal needs. Most patients on oxygen are on a continuous flow when sleeping at home. The Eclipse concentrator and the Homefill provide a continuous flow while the Inogen only provides on demand conserver technology. However, sometimes the physician may say it is ok for you to sleep with the conserver for a week or so. You must consult your physician on this one as we cannot be responsible for you making the wrong choice. Back to TopWhere can I purchase a portable oxygen concentrator?Vienna Medical sells new and used Sequal, Eclipse and Invacare Homefill units. Visit our "for sale" page for sale items. For specific questions on different products for sale, call our customer care department. Back to TopI don't understand how to use the machine.You can reference your instructions that came with the unit, you may call our customer care department or visit our online support page by clicking here. Back to TopHow quickly can I get one?Vienna Medical understands there are certain situations where our clients need immediate help. Your in the right place, just call us as soon as you can and we will expedite your order and ship overnight. Please have your information ready when calling. Back to TopHow long will the battery last?The units can last up to 4.4 hours depending on your settings, such as pulse or continuous flow in combinations with your liters per minute usage. For further details for each type of unit visit the products page by clicking here. Keep in mind that if your battery does go down you may plug the Eclipse and Inogen into a cigarette lighter in a car or into any wall outlet to use and recharge the batteries. There are no batteries on the Homefill unit. The portable's are compressed oxygen that can last up to 4-5 hours depending on settings. You receive two of the tanks with a rental. Back to TopCan I get the equipment insured?Vienna Medical offers different types of insurance. You can review pricing in the online order form by clicking here (scroll to the bottom of the form) or you can ask your travel agent about travel insurance that may cover this item. Back to TopWill my Primary Insurance pay for portable concentrators?Primary insurance companies will usually not cover portable concentrators on a short term basis. If you feel that you could benefit from a long term rental it may be wise to discuss this with both your physician and oxygen provider. Back to TopLINKS
INOGEN ONE APPROVED AIRLINE LINKS Currently, the following airlines allow the use of the Inogen One onboard their aircraft:
Planning
Your
Flight You
must
obtain
a
signed
statement
from
your
physician
that
includes:
ECLIPSE APPROVED AIRLINE, CRUISES AND TRAIN COMPANY LINKS Currently, the following airlines allow the use of the Eclipse onboard their aircraft:
Planning
Your
Flight
- You
must
obtain
a
signed
statement
from
your
physician
that
includes:
AIRLINES
TRAINS
CRUISES
Cruise
vacations
offer a sense
of freedom
and plenty of
things to do
on board and
ashore.
Cruise ships
are like
floating
resorts with
all the
amenities
that fine
resorts have
to offer.
US Air/America West - PENDING APPROVAL Air Wisconsin - PENDING APPROVAL Mesaba Air - PENDING APPROVAL
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