Why Vienna medical - contact us

Vienna Medical is a Medicare Certified Medical equipment company. We're honest, provide quality equipment and want to earn your business. Your satisfaction is our goal. We ship worldwide and serve the Central Florida Area with delivery, set up and service. Vienna Medical is practicing within the 21 Medicare Standards. 

Do we accept your insurance? We hope so!            Click here.  Corporate location and showroom hours are  Monday through Friday 9am to 5pm EST.

Referral Intake  1-800-489-8165

Referral Fax Intake  386-753-1949

Vienna Medical was born in 2001 to provide the highest quality equipment to elderly and handicapped patients. We are an authorized Invacare Service Center and provide a full line of medical equipment. Vienna Medical prides itself on outstanding service with a commitment to quality and follow up. With a two hour response time and a qualified staff to assist you, Vienna Medical continues to set the standard for our patients.  Owners Richard and Corey Shenk have been in the Medical industry for a combined 30 years. This combination creates a team that can help our customers understand what their options are to help with patient compliance and create a more productive clinical outcome. In addition, we believe in community involvement and currently participate in many civic activities and groups. 

Thank you for visiting us on the web as we look forward to serving your medical equipment needs. Please call us with any questions or concerns you may have.

INSURANCES ACCEPTED

Please contact us for prior authorization at 386-753-1959 or toll free 1-800-489-8165.

• Medicare

• Medicaid

• Medicaid Medipass

• Fl. Memorial Health Network

• Fl. Health Care (Diabetic Shoes Only)

• Tricare Prime

• Citrus Health Care

• All P.P.O.'s

• Some United Healthcare (Call to inquire)

ALL INSURANCES ACCEPTED

Medicare Supplier Standards

Below is a summary of the standards Medicare requires of home medical equipment providers. Our company meets or exceeds all of these standards.

1. A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements.
2. A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.
3. An authorized individual (one whose signature is binding) must sign the application for billing privileges.
4. A supplier must fill orders from its own inventory, or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs, or from any other Federal procurement or non-procurement programs.
5. A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment.
6. A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable State law, and repair or replace free of charge Medicare covered items that are under warranty
7. A supplier must maintain a physical facility on an appropriate site.
8. A supplier must permit CMS (formerly HCFA), or its agents to conduct on-site inspections to ascertain the supplier’s compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hours, and must maintain a visible and posted hours of operation.
9. A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance. The exclusive use of a beeper, answering machine or cell phone is prohibited.
10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier’s place of business and all customer and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.
11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from calling beneficiaries in order to solicit new business.
12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery.
13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain documentation of such contacts.
14. A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicare-covered items it has rented to beneficiaries.
15. A supplier must accept returns of substandard (less that full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.
16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.
17. A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.
18. A supplier must not convey or reassign a supplier number, i.e., the supplier may not sell or allow another entity to use its Medicare billing number
19. A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.
20. Complaint records must include: the name, address, telephone number, and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.
21. A supplier must agree to furnish CMS (formerly HCFA) any information required by the Medicare statue and implementing regulations.

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